Service Executive (Lotus)

Wearnes Automotive; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Wearnes Automotive in Singapore is seeking an experienced Service Advisor to deliver a premium client experience. You will manage vehicle check-ins, create job cards and handovers, and provide clear repair explanations, timelines and quotes.

You will proactively communicate progress to customers, upsell services where appropriate, coordinate between technicians and front-of-house, monitor KPIs, and support daily workshop operations while upholding manufacturer standards.

Qualifications

• Proven experience as automotive Service Advisor or Aftersales role.
• Strong understanding of vehicle servicing and repair processes.
• Hands-on type in fast-paced environments.
• Excellent communication and customer relationship skills.
• Organised with attention to detail; long-term career in automotive aftersales.
• Full, valid driving licence (Class 3) required; Mandarin an advantage.

Responsibilities

• Act as the primary contact for service customers, delivering premium experience.
• Manage end-to-end service process: check-in, job card creation and handover.
• Provide accurate repair explanations, timelines and cost estimates.
• Communicate work progress, delays and additional requirements.
• Ensure documentation complies with company and manufacturer standards.
• Upsell additional services and products to maximise revenue.
• Assist with basic inspections and coordination between technicians and front-of-house.
• Help manage daily workshop operations and scheduling.
• Monitor KPIs like labour sales, efficiency and customer satisfaction.
• Contribute to process improvements for better efficiency and service quality.

Skills

Customer service

Communication

Organised

Upselling

Team player

Driving licence

Mandarin advantage

Job description

Responsibilities:

• Act as the primary point of contact for all service customers, delivering a premium and professional experience.

• Manage the end-to-end service process, including vehicle check-in, job card creation and handover.

• Provide accurate repair explanations, timelines and cost estimates.

• Proactively communicate with customers on work progress, delays and additional requirements.

• Ensure all documentation is completed accurately and in line with company and manufacturer standards.

• Upsell additional services and products where appropriate to maximise revenue opportunities.

• Assist with basic technical inspections, vehicle checks and coordination between technicians and front-of-house.

• Assist in managing daily workshop operations and scheduling, including labour allocation and job prioritisation.

• Monitor KPIs such as labour sales, efficiency, and customer satisfaction.

• Help implement process improvements to enhance efficiency and service quality.

• Any other tasks assigned by your superior.

Requirements:

• Proven experience as an automotive Service Advisor or similar Aftersales role.
• Strong technical understanding of vehicle servicing and repair processes.
• Ability to work in a hands-on capacity within a fast-paced environment.
• Excellent communication and customer relationship skills, with a commitment to delivering a premium brand experience.
• Organized and with attention to detail and demonstrated ambition to build a long-term career within automotive aftersales.
• Commercial awareness, with the ability to identify upselling opportunities.
• Full, valid class 3 driving licence is mandatory.
• Mandarin-speaking ability is an advantage to effectively communicate with Mandarin-speaking clients.
• Strong team player with high level of professionalism and accountability.