Customer Service Advisor (Commercial Vehicles Leasing)

Goldbell Leasing Pte Ltd; Singapore; In loco; SGD 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Career development opportunities

Health & wellbeing benefits

Descrizione del lavoro

Goldbell Leasing Pte Ltd in Singapore is seeking a Customer Service Advisor (Commercial Vehicles Leasing) to join our Senoko North region team. This full-time role focuses on delivering outstanding service to clients leasing commercial vehicles and coordinating with workshops, contractors, and internal teams to ensure timely support.

Responsibilities include handling inquiries, identifying customer needs, preparing quotations, raising work orders, and updating service and repair schedules.

Competenze

• Minimum GCE 'O' levels.
• Ability to work under pressure, multitask, prioritize and manage time.
• Meticulous and has a good work ethic.
• Relevant customer service / administrative / support experience (prefer automotive).
• MS Office Skills.
• Familiar with Maximo CRM system advantageous.
• Attentive, adaptable and responsible with good communication skills.

Mansioni

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times.
• Identify and respond to customers’ needs by providing accurate information and advice.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
• Coordinate with internal and external stakeholders like customers, contractors, workshop & etc.
• Prepare quotations and raise Work Orders accordingly.
• Raise job orders to workshops & contractors.
• Liaise with controllers & contractors on service/repair quality and price of work.
• Follow up with workshop & contractors on service/repair of the vehicles and feedback to customers.
• Update the service/repair schedule and vehicle collection with customers.
• Perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendations within guidelines.
• Escalate more pressing issues to Supervisors.
• Performs ad hoc duties as assigned by Supervisors.

Conoscenze

MS Office Skills

CRM knowledge

Strong communication skills

Multitasking ability

Formazione

GCE O levels

Strumenti

Maximo CRM

Descrizione del lavoro

About the role

We are seeking a Customer Service Advisor (Commercial Vehicles Leasing) to join our team at Goldbell Leasing Pte Ltd in the Senoko North Region. This full-time role is responsible for providing excellent customer service to our clients leasing commercial vehicles.

What you’ll be doing

1. Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times

2. Identifying and responding to customers’ needs by providing accurate information and advice

3. Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution

4. Coordination with internal and external stakeholders like customers, contactors, workshop & etc

5. Prepare quotation and raise Work Orders accordingly

6. Raise job orders to workshops & contractors

7. Liaise with controllers & contractors on service/repair quality and price of work

8. Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers

9. Update the service/repair schedule and vehicle collection with customers

10. To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines

11. Escalate more pressing issues to Supervisors

12. Performs ad hoc duties as assigned by Supervisors

What we’re looking for

1. Minimum GCE 'O' levels

2. Able to work under pressure, multi-task, prioritize and manage time effectively

3. Meticulous and has a good work ethic

4. Relevant customer service / administrative / support function experience (preferably automotive industry)

5. MS Office Skills

6. Familiar with CRM system advantageous (Maximo)

7. Attentive, adaptable and responsible with good communication skills

What we offer

At Goldbell Leasing, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your health and wellbeing.

About us

Goldbell Leasing Pte Ltd is a leading provider of commercial vehicle leasing solutions in Singapore. With over 50 years of industry experience, we are dedicated to helping our customers achieve their business goals through flexible and reliable leasing services. Our team of experts is committed to delivering exceptional customer service and innovative solutions.