Customer Service & Administrative Clerk

TELE-CENTRE SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

TELE-CENTRE SERVICES PTE LTD is seeking an energetic administrative and customer service focused individual in Singapore. The role involves handling calls and emails, supporting project communications, and performing outbound surveys to the public as required.

You will coordinate with internal teams, contractors and vendors, manage feedback, and assist with documentation. Canva editing and comfortable public communication are important, with rotating Saturday work expected.

Qualifications

• Diploma qualification is required.
• Fresh graduates are welcome; at least 1 year of administrative experience encouraged.
• Proficient in MS Office applications.
• Able to use Canva to perform simple editing for social media content.
• Comfortable communicating with members of the public via phone and email.
• Confident in conducting outbound survey calls.
• Able to coordinate with internal staff, contractors and vendors.
• Proactive, eager to learn, work well in a fast-paced environment.
• Willing to work rotating Saturdays.
• Residence in the western region of Singapore is an advantage.

Responsibilities

• Handle incoming call enquiries and emails from customers about assigned projects in a professional and timely manner.
• Respond promptly to email enquiries and ensure accurate communication with customers and stakeholders.
• Perform outbound survey calls to members of the public as required by projects.
• Manage customer feedback and complaints, providing resolutions or escalation when needed.
• Coordinate with internal departments, contractors and vendors to support project requirements.
• Handle general administrative and coordination duties, including documentation and record management.
• Support social media content creation by performing simple editing using Canva.
• Follow up diligently to meet project deliverables and service standards.
• Escalate requests and issues to the appropriate channels promptly.
• Undertake any other tasks delegated by the supervisor and perform ad-hoc duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Canva

Phone & email etiquette

Team coordination

Education

Diploma or equivalent

Tools

Microsoft Office

Canva

Job description

JobResponsibilities

• Handle incoming call enquiries and emails from customers regarding assigned projects in a professional and timely manner.
• Respond promptly to email enquiries and ensure accurate communication with customers and stakeholders.
• Perform outbound survey calls to members of the public as required by assigned projects.
• Manage customer feedback and complaints, providing appropriate resolutions or escalating issues where necessary.
• Coordinate with internal departments, contractors, and vendors to support project requirements.
• Handle general administrative and coordination duties, including documentation and record management.
• Support social media content creation by performing simple editing using Canva.
• Perform follow‑up calls diligently to meet project deliverables and service standards.
• Escalate requests and issues promptly to the appropriate channels.
• Undertake any other tasks delegated by the supervisor
• Perform any other ad‑hoc duties as assigned.

Requirements

• Minimum Diploma qualification.
• Fresh graduates are welcome to apply. Candidates with at least one year of administrative working experience are also encouraged to apply.
• Proficient in Microsoft Office applications.
• Able to use Canva to perform simple editing for social media content.
• Comfortable communicating with members of the public via phone and email.
• Confident in conducting outbound survey calls.
• Able to coordinate effectively with internal staff, contractors, and vendors.
• Proactive, willing to learn, and able to work effectively in a fast‑paced environment.
• Comfortable working on rotating Saturdays.
• Candidates residing in the western region of Singapore will have an added advantage.