Customer Service Admin Support Officer

Certis Integrated Services; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

CERTIS HRS is seeking an organised Customer Service & Administrative Support Officer to provide essential administrative support, manage mail and courier arrangements, and respond to customer enquiries across multiple service channels.

The role focuses on case management system administration, gifts coordination, and ensuring accuracy in records and communications. Good communication and time-management skills are required.

Qualifications

• Must have customer service or administrative experience is an advantage.
• Strong verbal and written communication, professional emails.
• Good problem-solving, analytical and time management skills.
• Basic computer literacy and ability to learn new systems.
• Able to work independently and in a team.

Responsibilities

• Manage case management system administration, including user access, basic report generation and category maintenance.
• Coordinate corporate gifts and update billing contact records for organisations.
• Prepare outgoing local and overseas mail, including registered mail.
• Coordinate courier deliveries and pickups, maintaining records and ensuring timely completion.
• Respond to customer enquiries across service channels within SLAs.
• Assess, route and elevate enquiries to appropriate teams per workflows.

Skills

Customer service

Administrative support

Communication skills

Time management

Multitasking

Interpersonal skills

Education

GCE O level / Diploma

Tools

Excel

Job description

Customer Service & Administrative Support Officer

About the Role

We are seeking an organised and service-oriented individual to provide administrative support, manage mail and courier arrangements, and handle customer enquiries across service channels.

Salary

$2,760/month

Working Hours

Monday to Friday: 8:30am – 6:00pm

Working Location

Buona Vista MRT

Job Description

• Manage case management system administration, including user access, basic report generation and category maintenance.
• Coordinate corporate gifts and update billing contact records for organisations.
• Prepare outgoing local and overseas mail, including registered mail.
• Coordinate courier deliveries and pickups, maintaining accurate records and ensuring timely completion.
• Respond to customer enquiries across service channels within the required Service Level Agreements (SLAs).
• Assess, route and elevate enquiries to the appropriate teams according to established workflows.

Requirements

• Minimum GCE 'O' Level qualification or equivalent with relevant experience, or a Diploma.
• Customer service or administrative experience is an advantage.
• Strong verbal and written communication skills, including the ability to write clear, professional and empathetic emails.
• Good problem-solving, analytical and time management skills.
• Basic computer literacy and Excel skills, with the ability to learn and navigate new systems.
• Able to manage multiple tasks and work independently as well as collaboratively.
• Patient, adaptable, professional and reliable, with good interpersonal skills and integrity.

We regret that only shortlisted candidates will be notified. Thank you.

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