Customer service & Admin Executive

FOODGEARS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading food company in Singapore is seeking a dedicated customer service representative to handle inquiries and process orders accurately. Responsibilities include responding to customer inquiries, preparing reports, and coordinating deliveries. The ideal candidate possesses strong communication skills, is customer-focused, and has experience in customer service or administrative roles. This position offers a collaborative environment and opportunities for development.

Qualifications

• Previous experience in customer service or administrative roles preferred.
• Basic computer literacy and data-handling skills.

Responsibilities

• Handle customer enquiries and calls via phone and email.
• Prepare reports on complaints, returns and damaged goods.
• Accurately process daily customer orders and prepare packing lists.
• Coordinate closely with warehouse and logistics for timely deliveries.
• Manage office supplies and provide administrative support.

Skills

Strong verbal and written communication skills

Good organizational and time-management abilities

Customer-focused attitude with problem-solving skills

Proficiency in MS Office (Word, Excel, Outlook)

Ability to multitask and work under minimal supervision

Education

High school diploma or equivalent (Bachelor’s degree is a plus)

Job description

Job Scope

• Handle customer enquiries and calls via phone and email in a professional and timely manner.
• Respond to customer enquiries regarding products, pricing, availability, and delivery schedules, maintaining a high level of customer satisfaction.
• Prepare report customer complaints, returns, shortages, and damaged goods professionally and efficiently ensuring proper documentation and follow-up actions
• Prepare quotations to salesperson, and update product reserve reports.
• Accurately process daily customer orders and prepare packing lists and invoices.
• Coordinate closely with warehouse and logistics teams to ensure accurate and timely deliveries.
• Maintain and update price lists and contract pricing in the system accurately.
• Prepare and submit daily stock reserve reports and sales reports to Head Office.
• Ensure product availability and promptly alert management of low stock, nearly expiry items or urgent items.
• Support stock control activities and monitor product expiry dates in compliance with FEFO requirements.
• Analyse stock transfer status and arrange replenishment of buffer stocks from third-party suppliers to the main warehouse.
• Perform ad-hoc duties as assigned by the Manager.
• Carry out general office administrative tasks, including filing, data entry, and document management.
• Manage office supplies and coordinate with vendors when required.
• Provide administrative support to management and team members.

Skills & Competencies

• Strong verbal and written communication skills
• Good organizational and time-management abilities
• Customer-focused attitude with problem-solving skills
• Proficiency in MS Office (Word, Excel, Outlook) or similar tools
• Ability to multitask and work under minimal supervision

Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous experience in customer service or administrative roles preferred
• Basic computer literacy and data-handling skills

Personal Attributes

• Professional and multitasking
• Detail-oriented and reliable
• Team player with a positive attitude