Customer Service

IMPRESSIVE IMMIGRATIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service role is available at a leading immigration firm in Singapore. You will be responsible for managing customer inquiries, handling communications, and ensuring document organization. The position offers growth opportunities with a starting salary of $2,000 per month, within a supportive work environment that fosters personal development.

Benefits

Opportunities for career growth

Collaborative work environment

Monthly salary + AWS/Bonus

Qualifications

• Strong customer communication skills.
• Proficient in English and a second language.
• Familiarity with Microsoft Office applications.

Responsibilities

• Manage customer's requests and queries.
• Handle clients' phone calls, emails, and correspondence.
• Assist in planning and organizing Customer Care.

Skills

Customer communication

Bilingual (English + second language)

Microsoft Office proficiency

Job description

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)