Customer Relations Officer (HDB Project)

PRECISE DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Precise Development Pte. Ltd. in Singapore is seeking a Customer Relations Coordinator for HDB BTO projects to liaise with sub-contractors, residents and the BSC team; you will manage inquiries, arrange inspections, and help prepare weekly and monthly reports.

You will also manage defects in the IDMS system and coordinate appointments online, ensuring smooth day-to-day operations. You should be bilingual in English and Mandarin, with a Diploma or A-Level and a WSQ Certificate in Service

Qualifications

• Minimum a Diploma or A Level with 2 subjects passed.
• Possess WSQ Certificate in Service Excellence.
• Customer oriented with good communication and interpersonal skills.
• Experience in customer relation works and fair construction knowledge would be an advantage.
• At least 1 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin for handling queries from residents.

Responsibilities

• Liaise with sub-contractors, HDB, Town Council, consultant and residents.
• Interact with residents to maintain good relationship and receive feedback.
• Assist on phone calls and emails to answer inquiries and arrange inspections.
• Process weekly and monthly reports and IDMS reports for day-to-day operations.
• Roster management and assigning site supervisors for inspections.
• Update IDMS defects and manage feedback from residents.
• Manage IDMS E-Appointment system and inform residents of construction activities.
• Generate work schedules with Site Supervisor for rectification works.
• Arrange unit improvement works and monitor lifts during emergencies.
• Provide guided viewing and assist with BIT and Lock-up inspections.

Skills

Customer service

Communication

Bilingual English/Mandarin

Education

Diploma or A-Level

WSQ Certificate in Service Excellence

Job description

• Liaise with sub-contractors, HDB, Town Council, consultant and residents.
• Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
• Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
• Roster Management: Assign Site Supervisor to attend joint inspection.
• IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• IDMS system (E-Appointment): Manage appointments online.
• Notice - Write notice to inform residents of any construction activities.
• Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
• Generate work schedule for sub-contractors to rectify defects as soon as possible.
• Improvement work - Arrange unit improvement works for residents.
• Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.
• Guided viewing – Help residents familiar with the areas or facilities around the building.
• Understand BIT and Lock-up inspection before BSC starts.
• Maintain & upkeep of Information Centre & BSC.
• Any ad-hoc duties.

Qualifications:

• Minimum a Diploma or ‘A’ Level with 2 subjects passed
• Possess WSQ Certificate in Service Excellence
• Customer oriented with good communication and interpersonal skills
• Experience in customer relation works and fair construction knowledge would be an advantage
• At least 1 year of experience in a HDB BTO project
• Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)