Customer Relations Officer

SOON THONG CONSTRUCTION PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

SOON THONG CONSTRUCTION PTE. LTD. is seeking a Customer Relations Officer for HDB project duties. You will handle resident and tenant feedback, attend meetings with clients and government bodies, and engage residents on-site about work schedules and impacts.

Ideal candidates have at least 3 years of experience in similar roles, with preference for those familiar with HDB HIP, BTO, or Lift Upgrading projects. Strong communication skills are essential for dealing with on-site situations.

Qualifications

• GCE A-Level or Diploma (any field) is required.
• Minimum 3 years of experience in similar roles.
• Experience in HDB projects (HIP, BTO, or Lift Upgrading) is a major advantage.

Responsibilities

• Handle complaints and feedback from residents and shop tenants.
• Attend dialogue sessions and meetings with Client, RC, CCC, Town Council, and government bodies.
• Conduct house-to-house visits to update residents on work schedules and impacts (noise, dust).
• Keep records of all feedback and report to Project Manager/Board.

Skills

Resident communication

Conflict resolution

Education

A-level or Diploma

Job description

Customer Relations Officer (HDB Project)

Responsibilities:

• Handle Complaints: Resolve all conflicts, feedback, and complaints from residents and shop tenants regarding the project.
• Meeting Representative: Attend dialogue sessions and meetings with the Client, RC, CCC, Town Council, and other government bodies.
• Ground Engagement: Conduct regular house-to-house visits to residents affected by the works. Update them on work schedules and any potential impact (noise, dust, etc.).
• Reporting: Keep proper records of all feedback and report to the Project Manager/Board.
• Ad-hoc: Any other public relations duties assigned by the management.

Requirements:

• Education: Minimum GCE "A" Level or Diploma (any field).
• Experience: At least 3 years of experience in similar experience
• Industry: Experience in HDB projects (HIP, BTO, or Lift Upgrading) is a major advantage.
• Skills: Must be able to communicate well with residents and handle difficult situations on-site.
• Entry-Level: Candidates with no experience but have at least GCE "O" Level may be considered for the APRO (Assistant Public Relations Officer) role.