Customer Relations Officer

GREAT RESOURCES M & E CONTRACTOR PTE LTD; Singapore; On-site; SGD 27,000 - 47,000; Full time

Job summary

GREAT RESOURCES M & E CONTRACTOR PTE LTD is seeking a Customer Relations/PR Coordinator to support a construction project in Singapore. You will plan and coordinate PR activities, handle enquiries, and work closely with residents, consultants and authorities to mitigate complaints.

You will provide prompt, professional customer service across channels, build strong relationships with customers, vendors and stakeholders, and assist with ad-hoc administrative tasks as needed.

Qualifications

• GCE O/ A Level with 1–2 years of public relations experience, preferably in building trade.
• WSQ Certificate in Service Excellence (Level 1) or equivalent.
• Good communication skills.
• Good organizational and time management skills.
• Attention to detail and commitment to providing high-quality service.
• Flexibility to adapt to changing customer needs and work schedules.
• Knowledge of industry-specific products or services (preferred).

Responsibilities

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
• Build and maintain strong relationships with customers,vendors,stakeholders to understand their preferences, requirements, and feedback
• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues, and other departments within the organization
• Provide administrative support assistance and other ad-hoc jobs if required

Skills

Communication skills

Organizational skills

Time management

Attention to detail

Flexibility

Education

GCE O/A Level

WSQ Certificate in Service Excellence (Level 1)

Job description

Job Description

• Planning and coordinating PR programme for the project


• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities


• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions


• Build and maintain strong relationships with customers,vendors,stakeholders to understand their preferences, requirements, and feedback


• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues, and other departments within the organization


• Provide administrative support assistance and other ad-hoc jobs if required

Requirements

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor


• Possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification.


• Good communication skills


• Good organizational and time management skills


• Attention to detail and a commitment to providing high-quality service


• Flexibility to adapt to changing customer needs and work schedules


• Knowledge of industry-specific products or services (preferred)