Customer Relation Officer cum Site Admin

SH DESIGN & BUILD PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

SH DESIGN & BUILD PTE. LTD. is seeking a diligent Site Administrator to support our construction projects. You will handle residents' feedback, coordinate with stakeholders, and maintain project records.

The role requires a Diploma/Certificate in a relevant field, at least 2 years of experience, strong English, and proficiency in MS Office. On-site work is required.

Qualifications

• Diploma/Certificate in Business Administration, Customer Service, Construction or related field.
• Minimum 2 years of relevant experience.
• Construction/HDB project experience preferred.
• Proficient in Microsoft Office and English proficiency.

Responsibilities

• Attend to residents' feedback, enquiries and complaints.
• Liaise with residents, neighbouring institutions and relevant stakeholders.
• Follow up on feedback and coordinate with the project team for resolution.
• Maintain records of feedback cases and prepare weekly reports.
• Coordinate and distribute notices to residents and surrounding areas.
• Assist the Project Manager with daily administrative work and meeting coordination.
• Handle site office administration, documentation, data entry and manpower-related matters.
• Maintain proper filing and project records.
• Perform other ad-hoc duties as assigned by the Superior/Management.

Skills

Communication skills

Interpersonal skills

Organizational skills

Coordination skills

MS Office

Independent working

Teamwork

Education

Diploma/Certificate in Business Administration

Customer Service

Construction-related qualification

Tools

Microsoft Office

Job description

Job Responsibilities

• Attend to residents' feedback, enquiries and complaints.
• Liaise with residents, neighbouring institutions and relevant stakeholders.
• Follow up on feedback and coordinate with the project team for resolution.
• Maintain records of feedback cases and prepare weekly reports.
• Coordinate and distribute notices to residents and surrounding areas.
• Assist the Project Manager with daily administrative work and meeting coordination.
• Handle site office administration, documentation, data entry and manpower-related matters.
• Maintain proper filing and project records.
• Perform other ad-hoc duties as assigned by the Superior/Management.

Requirements

• Diploma/Certificate in Business Administration, Customer Service, Construction or related field.
• Minimum 2 years of relevant experience.
• Construction/HDB project experience preferred.
• Good communication and interpersonal skills.
• Able to handle residents' feedback and complaints professionally.
• Proficient in Microsoft Office.
• Good organisational and coordination skills.
• Able to work independently and as part of a team.
• Good command of English.
• Willing to work on-site.