ASS CUSTOMER RELATIONS OFFICER (HDB/HIP PROJECT)

SCT CONTRACTS PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

SCT CONTRACTS PTE. LTD. is seeking a Resident Relations Officer to address inquiries and public feedback related to project site activities, and to foster positive relationships with residents by coordinating with the relevant parties.

You will conduct regular on-site visits, manage reminders for internal works, update HIP Information Centre System (HICS) records, and handle resident complaints. Good English and Chinese communication, diploma or equivalent, and 3–4 years of experience are

Qualifications

• O level or Diploma in related fields.
• 3 to 4 years relevant experience.
• Good communication skills in both English & Chinese.
• Able to work independently.
• Better have work experience with HDB/HIP Project.

Responsibilities

• Address inquiries and public feedback related to project site activities and the environments.
• Foster positive relationships with residents to work closely with the relevant parties.
• Conduct regular on-site visits to residents’units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.
• Arrange water ponding test (where applicable).
• Send reminders and/or make calls to residents prior to the commencement of internal work (3 Days Reminder Calls).
• Coordinate with Supervisor, Sub-con representatives, RTO and residents for necessary appointments and follow-up (where applicable).
• Maintaining proficiency in the latest HIP Information Centre System (HICS) and staying updated on changes.
• To update and complete all the HICS records within 1 month from the completion of the toilet upgrading works and EASE 2.0 for each block.
• Assist administrative and Data processing and programming (UBS) paperwork.
• To disseminate information & handle resident complaints/feedback.
• Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Skills

Communication in English & Chinese

Education

O level or Diploma in related fields

Job description

Job Description

1. Address inquiries and public feedback related to project site activities and the environments
2. Foster positive relationships with residents to work closely with the relevant parties.
3. Conduct regular on-site visits to residents’units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.
4. Arrange water ponding test (where applicable).
5. Send reminders and/or make calls to residents prior to the commencement of internal work (3 Days Reminder Calls).
6. Coordinate with Supervisor, Sub-con representatives, RTO and residents for necessary appointments and follow-up (where applicable).
7. Maintaining proficiency in the latest HIP Information Centre System (HICS) and staying updated on changes.
8. To update and complete all the HICS records within 1 month from the completion of the toilet upgrading works and EASE 2.0 for each block.
9. Assist administrative and Data processing and programming (UBS) paperwork.
10. To disseminate information & handle resident complaints/feedback.
11. Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Requirements

1. O level or Diploma in related fields
2. 3 to 4 years relevant experience
3. Good communication skills in both English & Chinese
4. Able to work independently
5. Better have work experience with HDB/HIP Project