Customer Relation Officer (HDB Projects)

KWAN YONG CONSTRUCTION PTE LTD; Singapore; On-site; SGD 39,000 - 54,000; Full time

Job summary

KWAN YONG CONSTRUCTION PTE LTD invites applications for a Site Administration role to support daily operations at the project site. You will liaise with clients, consultants and contractors to monitor complaints and defects, and maintain records and reports.

The candidate has at least 3 years of site admin experience, can use MS Office, and communicates in English plus another Singapore official language. 5-day week; Sunday off and a weekday off.

Qualifications

• Minimum pass with at least 5 subjects including English at GCE O-Level or Nitec.
• Capable of effective English communication and another Singapore official language.
• Proficient in Microsoft Office such as Excel and Word.
• At least 3 years of site administration experience.
• Experience with HDB BTO projects is preferred.
• 5-day work week, off on Sunday and one weekday.

Responsibilities

• Fully responsible for the daily operation of service centre at the project site.
• Liaise with client/consultants and contractors for monitoring and closure of complaints, feedback and defects.
• Carry out conditional survey before and after completion of works within flats.
• Man the information counter and information telephone hotline.
• Arrange for defects works to be carried out within flats and ensure good public relations with residents.
• Perform clerical duties such as typing, photocopying and filing as assigned.
• Maintain proper document records of the service centre and submit timely weekly/monthly status reports to client.
• Assist in the purchase of construction materials.
• Assist in the preparation of ISO.

Skills

Effective communication

Bilingual English + another language

Education

GCE O-Level / Nitec Certificate

Tools

MS Office (Excel, Word)

Job description

Responsibilities

• To be fully responsible for the daily operation of service centre at the project site.
• To liaise with client / consultants, contractor for the monitoring and closure of any residents complaints, feedback and defects.
• To carry out conditional survey before and after completion of works within flats.
• To man the information counter and information telephone hotline.
• To arrange for defects works to be carried out within flats and ensure a high standard of public relations with the residents.
• To perform any clerical duties such as typing, photo-stating and filing assigned by the client.
• To maintain proper document records of the service centre and submit timely / weekly / monthly status report to client.
• To assist in the purchase of construction materials.
• To assist in the preparation of ISO.

Requirements

• Candidate must possess a minimum pass of at least 5 subjects, including English, at GCE “O” Level or Nitec Certificate
• Candidate must be capable of communicating effectively in English and 1 other Singapore official language
• Proficient in Microsoft Office such as Excel, Word etc
• At least 3 Year(s) of working experience in site administration is required for this position;
• Experience in handling HDB BTO projects is preferred;
• 5 days work week, off on Sunday and one weekday.