Customer Relations Officer - [HDB Projects]

DEENN Engineering Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

DEENN Engineering Pte Ltd in Singapore seeks a Project Liaison to manage public and stakeholder communications for HDB works, addressing conflicts and feedback with tact and clarity. You will visit sites, gather feedback from residents, prepare circulars and flyers, and provide admin support to the Project Management Team while coordinating with Government authorities and lessees.

This role requires independence, good teamwork, and a service-oriented mindset to keep communities informed about

Qualifications

• Minimum of 'O' Levels or Nitec certificate with at least 5 subjects passed.
• WSQ Certificate in Service Excellence (Level 1) required.
• At least 3 years of HDB working experience in related field; independent and good team player.

Responsibilities

• Handle and resolve conflicts and feedback from public and stakeholders pertaining to the project.
• Conduct regular visits to residents/stakeholders affected by the works to gather feedback, preparing circulars, letters and flyers to keep stakeholders informed on site activities and progress.
• Provide administrative support to the Project Management Team and liaise with Government authorities, the public, and lessees of the property related to project work.

Education

O Levels / Nitec Certificate with at least 5 subjects passed; WSQ Certificate in Service Excellence (Level 1) Certification

Job description

Job Description & Requirements

Job Responsibilities:

• Handle and resolve conflicts and feedbacks from public and stakeholders pertaining to the project;

• Conduct regular visits to residents /stakeholders affected by the works to gather feedback, preparing circulars, letter and flyers to keep stakeholders abreast and update on the site activities and progress;

• Provide administrative support and assistance to Project Management Team and liaise with Government authorities, public and lessee of the property in relation to project work in progress.

Job Requirements:

• Candidate must have a minimum of 'O' Levels or Nitec Certificate with at least 5 subjects passed; Have Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) Certification;

• At least 3 Year(s) of HDB working experience in the related field is required for this position; Independent and good team player;