Senior Engineer, Customer Quality: Defect Reduction & NPI

POET Technologies Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

POET Technologies Inc. in Singapore seeks a Senior Engineer, Customer Quality to drive customer quality performance and ensure products meet industry requirements. You will work with customers and cross-functional teams on containment, RCA, and corrective actions to reduce defects and strengthen satisfaction.

The role covers NPI support, reviewing specifications, FMEA, control plans, inspection criteria, and reliability results, with a focus on continuous improvement and risk mitigation.

Qualifications

• Bachelor’s degree in Engineering; Master’s degree preferred.
• 5–8 years in customer quality or manufacturing quality.
• Strong knowledge of ISO 9001, IATF 16949 or AS9100.
• Experience with 8D, CAPA, RCCA, FMEA, control plans, and data analysis.

Responsibilities

• Implement and maintain customer quality requirements and standards.
• Monitor customer quality performance using KPIs and recommend improvements.
• Manage customer quality issues via containment, 8D/CAPA, and effectiveness verification.
• Assist investigations and follow up on corrective actions.
• Provide QE support for NPI, qualification, and reliability results.
• Collaborate with Engineering, Manufacturing, Supplier Quality, Sales, and customers to resolve issues.

Skills

Quality engineering

Root cause analysis

FMEA

CAPA

8D problem solving

Statistical process control

Cross-functional collaboration

Customer interaction

Education

Bachelor’s degree in Engineering

Master’s degree preferred

Tools

ISO 9001

IATF 16949

AS9100

SPC tools

Job description

POET Technologies Inc. in Singapore seeks a Senior Engineer, Customer Quality to drive customer quality performance and ensure products meet industry requirements. You will work with customers and cross-functional teams on containment, RCA, and corrective actions to reduce defects and strengthen satisfaction.

The role covers NPI support, reviewing specifications, FMEA, control plans, inspection criteria, and reliability results, with a focus on continuous improvement and risk mitigation.