Customer Quality Engineer (Manufacturing)

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Pasona Singapore Pte. Ltd.

is seeking a Customer Quality Engineer to manage product quality from the customer’s perspective, serving as the primary technical interface between customers and internal teams to ensure quality requirements are met and issues are resolved quickly. The role focuses on customer complaints, quality incidents, audits, and continuous improvement, with responsibilities spanning root cause analysis, corrective actions, KPI monitoring, and cross-functional coordination with

Qualifications

• Degree in Engineering, Science, Quality Management or equivalent.
• 2 years experience above in a QA role, Data Analyst or similar function is preferred.
• Candidates with no experience are welcome to apply.

Responsibilities

• Serve as the main point of contact for customer quality issues.
• Communicate investigation status, root cause, and corrective actions clearly to customers.
• Lead customer complaints, RTV, and quality claims.
• Drive structured problem-solving activities.
• Prepare regular quality reports and dashboards for customers and management.
• Support customer audits and quality system reviews.
• Follow up on audit findings and closure actions.

Skills

8D

FMEA

SPC

RCA

Education

Degree in Engineering, Science, Quality Management or equivalent

Job description

Position: Customer Quality Engineer (Job ID: 20263)

• Pioneer

• Basic + AWS + VB

Job Description:

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

JOB DUTIES & RESPONSIBILITIES

Customer Quality Interface

• Serve as the main point of contact for customer quality issues
• Communicate investigation status, root cause, and corrective actions clearly to customers
• Support customer meetings, reviews, and audits related to quality topics

Customer Complaint & Claim Handling

• Lead customer complaints, RTV, and quality claims
• Drive structured problem-solving activities
• Ensure timely containment, corrective, and preventive actions

Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams
• Validate effectiveness of corrective actions
• Prevent recurrence through system or process improvement

Quality Monitoring & Reporting

Monitor customer quality KPIs such as:

• Customer complaints
• Yield impact
• Defect trends
• Claim frequency

Prepare regular quality reports and dashboards for customers and management

Cross-Functional Coordination

• Work closely with:
  • Manufacturing
  • Process Engineering
  • QA / IPQA
  • Supply Chain
• Drive alignment between customer expectations and internal execution

Audit & Compliance Support

• Support customer audits and quality system reviews
• Ensure compliance with customer-specific quality requirements and standards
• Follow up on audit findings and closure actions

Job Requirements:

• Degree in Engineering, Science, Quality Management or equivalent
• 2 years experience above in a QA role, Data Analyst or similar function is preferred
• Candidates with no experience are welcome to apply

Skills (Good to have):

• Quality tool:8D, FMEA, SPC, RCA
• Data analysis and trend monitoring
• Understanding of yield and process variation
• Strong communication skill
• Ability to manage urgent issue under time pressure