Customer Quality Engineer — Drive Root Cause & QA Excellence

VDL ETG Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VDL ETG Singapore seeks an experienced Customer Quality Engineer to be the first contact for quality issues and to ensure assemblies meet customer standards. You will drive root cause analysis and implement best practices that reduce defects and improve process efficiency.

You will coordinate with customers, in-house teams, and suppliers, lead 8D-based CAPA reviews, and develop outgoing inspection checklists. Weekly quality reports and FAI reviews are key ongoing tasks.

Qualifications

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma; Lean Six Sigma certified will be an advantage
• Certified Quality Engineer will be an advantage
• Good problem-solving skills
• Proficient in Microsoft Excel functions
• Good communication skills

Responsibilities

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Skills

Quality management

Lean Six Sigma

Root cause analysis

Problem solving

Communication skills

Excel skills

Education

Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline

Tools

Microsoft Excel

Job description

VDL ETG Singapore seeks an experienced Customer Quality Engineer to be the first contact for quality issues and to ensure assemblies meet customer standards. You will drive root cause analysis and implement best practices that reduce defects and improve process efficiency.

You will coordinate with customers, in-house teams, and suppliers, lead 8D-based CAPA reviews, and develop outgoing inspection checklists. Weekly quality reports and FAI reviews are key ongoing tasks.