Customer Quality Engineer: Lead Root Cause & Improvement

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 44,000 - 52,000; Full time

Job summary

Pasona Singapore Pte. Ltd. is seeking a Customer Quality Engineer to act as the primary technical interface between the customer and internal teams, ensuring customer quality requirements are met and issues are resolved promptly.

The role focuses on handling complaints, quality incidents, audits, and continuous improvement with cross-functional collaboration. The CQE will drive containment, corrective and preventive actions, perform root cause analyses, and monitor quality KPIs.

Qualifications

• Degree in Engineering, Science, Quality Management or equivalent.
• 2 years experience in a QA role, Data Analyst or similar function is preferred.

Responsibilities

• Serve as the main point of contact for customer quality issues.
• Communicate investigation status, root cause, and corrective actions clearly to customers.
• Lead customer complaints, RTV, and quality claims.
• Drive structured problem-solving activities and containment actions.
• Coordinate root cause analysis across manufacturing, process, and engineering teams.
• Monitor customer quality KPIs and prepare regular quality reports.

Skills

Data analysis

Communication

Issue management

Education

Bachelor's degree in Engineering or related

Tools

8D

FMEA

SPC

RCA

Job description

Pasona Singapore Pte. Ltd. is seeking a Customer Quality Engineer to act as the primary technical interface between the customer and internal teams, ensuring customer quality requirements are met and issues are resolved promptly.

The role focuses on handling complaints, quality incidents, audits, and continuous improvement with cross-functional collaboration. The CQE will drive containment, corrective and preventive actions, perform root cause analyses, and monitor quality KPIs.