Regional Customer Quality Engineer - Tuas

MURATA ELECTRONICS SINGAPORE (PTE) LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Murata Electronics Singapore (PTE) Ltd. is seeking a Customer Quality Assurance professional based in Tuas, Singapore. You will act as the primary quality interface for designated customers, handling inquiries, technical discussions, and escalation updates to ensure timely resolutions.

You will lead corrective actions, 8D reports, CAPA implementation, and monitor quality performance across returns, failed samples, and change-control activities with cross-functional teams.

Qualifications

• Bachelor's degree in Electronics, Electrical, Mechanical, Computer, Industrial, Quality Engineering or equivalent.
• Excellent English and Chinese language skills are required.
• Strong communication and stakeholder management abilities.
• Experience in QA/QC, manufacturing or engineering is preferred.

Responsibilities

• Serve as the primary quality contact for assigned customers, managing inquiries, discussions, escalation updates, reports and communications.
• Receive and assess customer complaints, initiate containment, lead root-cause investigations, and drive 8D and CAPA processes.
• Handle customer returns, failed samples, testing arrangements and disposition per safety and handling procedures.
• Prepare and conduct customer audits, site visits, qualification activities, and manage change-control communications.
• Compile and report customer quality metrics, drive improvement actions, and update related FMEA and control plans.

Skills

Interpersonal skills

Communication skills

Problem-solving

Technical & analytical

Education

Bachelor's degree in Electronics, Electrical, Mechanical, Computer, Industrial, Quality Engineering or equivalent

Job description

Murata Electronics Singapore (PTE) Ltd. is seeking a Customer Quality Assurance professional based in Tuas, Singapore. You will act as the primary quality interface for designated customers, handling inquiries, technical discussions, and escalation updates to ensure timely resolutions.

You will lead corrective actions, 8D reports, CAPA implementation, and monitor quality performance across returns, failed samples, and change-control activities with cross-functional teams.