Customer Quality Engineer

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 44,000 - 52,000; Full time

Job summary

Pasona Singapore Pte. Ltd. is seeking a Customer Quality Engineer to act as the primary technical interface between the customer and internal teams, ensuring customer quality requirements are met and issues are resolved promptly.

The role focuses on handling complaints, quality incidents, audits, and continuous improvement with cross-functional collaboration. The CQE will drive containment, corrective and preventive actions, perform root cause analyses, and monitor quality KPIs.

Qualifications

• Degree in Engineering, Science, Quality Management or equivalent.
• 2 years experience in a QA role, Data Analyst or similar function is preferred.

Responsibilities

• Serve as the main point of contact for customer quality issues.
• Communicate investigation status, root cause, and corrective actions clearly to customers.
• Lead customer complaints, RTV, and quality claims.
• Drive structured problem-solving activities and containment actions.
• Coordinate root cause analysis across manufacturing, process, and engineering teams.
• Monitor customer quality KPIs and prepare regular quality reports.

Skills

Data analysis

Communication

Issue management

Education

Bachelor's degree in Engineering or related

Tools

8D

FMEA

SPC

RCA

Job description

Job ID: 20263

• Location: West (Company transport provided)
• Working hours: 8.30am - 5.30pm
• Salary: up to $4,300 (Depending on experiences)

Job Description

Managing product quality and driving corrective actions as customer interface.

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

1. Customer Quality Interface

• Serve as the main point of contact for customer quality issues
• Communicate investigation status, root cause, and corrective actions clearly to customers
• Support customer meetings, reviews, and audits related to quality topics

2. Customer Complaint & Claim Handling

• Lead customer complaints, RTV, and quality claims
• Drive structured problem-solving activities
• Ensure timely containment, corrective, and preventive actions

3. Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams
• Validate effectiveness of corrective actions
• Prevent recurrence through system or process improvement

4. Quality Monitoring & Reporting

Monitor customer quality KPIs such as:

• Customer complaints
• Yield impact
• Defect trends
• Claim frequency
• Prepare regular quality reports and dashboards for customers and management

5. Cross-Functional Coordination

• Work closely with:
  • Manufacturing
  • Process Engineering
  • QA / IPQA
  • Supply Chain
• Drive alignment between customer expectations and internal execution

6. Audit & Compliance Support

• Support customer audits and quality system reviews
• Ensure compliance with customer-specific quality requirements and standards
• Follow up on audit findings and closure actions

Job Requirement

• Degree in Engineering, Science, Quality Management or equivalent
• 2 years experience above in a QA role, Data Analyst or similar function is preferred

Skills (Good to have):

• Quality tool: 8D, FMEA, SPC, RCA
• Data analysis and trend monitoring
• Understanding of yield and process variation
• Strong communication skill
• Ability to manage urgent issue under time pressure