Customer Quality Engineer - JY

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 43,669 - 52,306; Full time

Job summary

PASONA SINGAPORE PTE. LTD. is seeking a Customer Quality Engineer to manage product quality from the customer's perspective, acting as the primary technical interface between the customer and internal teams. Responsibilities include monitoring customer quality KPIs, leading customer complaints and quality claims, and ensuring compliance with specific quality standards.

The ideal candidate will have a degree in Engineering or Quality Management, with at least 2 years of relevant experience, and possess strong communication skills. The role offers a dynamic environment with opportunities for continuous improvement.

Qualifications

• 2 years experience above in a QA role, Data Analyst or similar function is preferred.
• Understanding of yield and process variation.

Responsibilities

• Serve as the main point of contact for customer quality issues.
• Lead customer complaints, RTV, and quality claims.
• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams.
• Monitor customer quality KPIs such as complaints, yield impact, defect trends, and claim frequency.
• Work closely with manufacturing, process engineering, QA, and supply chain.

Skills

Quality tools: 8D, FMEA, SPC, RCA

Data analysis and trend monitoring

Strong communication skill

Ability to manage urgent issues under time pressure

Education

Degree in Engineering, Science, Quality Management or equivalent

Job description

Customer Quality Engineer

Job ID: 20263

• Location: West (Company transport provided)
• Working hours: 8.30am - 5.30pm
• Salary: up to $4,300 (Depending on experiences)

Managing product quality and driving corrective actions as customer interface. A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented. The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

Responsibilities

Customer Quality Interface

• Serve as the main point of contact for customer quality issues
• Communicate investigation status, root cause, and corrective actions clearly to customers
• Support customer meetings, reviews, and audits related to quality topics

Customer Complaint & Claim Handling

• Lead customer complaints, RTV, and quality claims
• Drive structured problem-solving activities
• Ensure timely containment, corrective, and preventive actions

Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams
• Validate effectiveness of corrective actions
• Prevent recurrence through system or process improvement

Quality Monitoring & Reporting

• Monitor customer quality KPIs such as:
  • Customer complaints
  • Yield impact
  • Defect trends
  • Claim frequency
• Prepare regular quality reports and dashboards for customers and management

Cross-Functional Coordination

• Work closely with:
  • Manufacturing
  • Process Engineering
  • QA / IPQA
  • Supply Chain
• Drive alignment between customer expectations and internal execution

Audit & Compliance Support

• Support customer audits and quality system reviews
• Ensure compliance with customer-specific quality requirements and standards
• Follow up on audit findings and closure actions

Job Requirements

• Degree in Engineering, Science, Quality Management or equivalent
• 2 years experience above in a QA role, Data Analyst or similar function is preferred
• Quality tools: 8D, FMEA, SPC, RCA
• Data analysis and trend monitoring
• Understanding of yield and process variation
• Strong communication skill
• Ability to manage urgent issue under time pressure