Customer Quality Engineer: Root-Cause & CAPA Expert

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 42,000 - 76,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a technically skilled professional in Singapore to provide support and withstand customer inquiries. You will review drawings and documentation, investigate quality issues, and drive corrective actions in collaboration with Quality, Engineering, and Operations teams.

The role emphasizes root-cause analysis, CAPA coordination, and engaging with customers to ensure timely issue resolution and continuous improvement across products and processes.

Qualifications

• Minimum Diploma or Degree in Electrical Engineering, Mechanical Engineering, Precision Engineering, Manufacturing Engineering, or a related discipline.
• 2-5 years of experience in customer support, quality engineering, application engineering, or manufacturing within the precision engineering or semiconductor industry.

Responsibilities

• Provide technical support and troubleshooting for customers on products, equipment, and engineering solutions.
• Investigate customer complaints, quality issues, and product non-conformities using structured problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Analysis).
• Coordinate corrective and preventive actions (CAPA) with Quality, Engineering, Manufacturing, and Operations teams.
• Support root cause analysis and implement effective solutions to prevent recurrence.
• Act as the primary point of contact for customer enquiries, ensuring timely communication and issue resolution.
• Review engineering drawings, specifications, inspection reports, and technical documentation to support customer requirements.
• Participate in customer audits, quality reviews, and technical meetings.
• Prepare customer reports, failure analysis reports, and quality documentation.
• Monitor customer feedback, KPIs, and service performance to drive continuous improvement.
• Work closely with cross-functional teams to ensure products meet customer specifications, quality standards, and delivery expectations.
• Support new product introductions (NPI), engineering change requests (ECR/ECO), and process improvement initiatives where required.

Skills

Customer support

Quality engineering

Structured problem solving

CAPA

Education

Electrical Engineering

Mechanical Engineering

Precision Engineering

Manufacturing Engineering

Tools

CAPA tools

Job description

RECRUIT EXPRESS PTE LTD is seeking a technically skilled professional in Singapore to provide support and withstand customer inquiries. You will review drawings and documentation, investigate quality issues, and drive corrective actions in collaboration with Quality, Engineering, and Operations teams.

The role emphasizes root-cause analysis, CAPA coordination, and engaging with customers to ensure timely issue resolution and continuous improvement across products and processes.