Customer Quality Engineer

SILITH TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

SILITH TECHNOLOGY PTE. LTD. is hiring a Customer Quality Engineer to manage feedback from silicon photonics customers, drive root-cause analysis, and coordinate CAPA across PQE, design, and production teams.

The role focuses on translating customer requirements into production standards, performing audits, and ensuring timely responses to prevent recurrences, with a strong emphasis on English and Mandarin communication.

Qualifications

• Minimum Bachelor’s Degree in Electronic Engineering or related majors.
• Minimum 3 years of CQE work experience in semiconductor or silicon photonics chip industry.
• Familiar with silicon photonics chip performance, production process and quality standards; testing background preferred.
• Strong customer communication, problem analysis and rapid response capabilities.
• Master customer complaint handling process and quality tools (8D, 5Why).
• Able to independently lead closed-loop handling of customer quality issues.
• Good service awareness and pressure resistance; maintain customer relationships.
• Familiar with ISO9001 system; able to liaise with overseas Mandarin-speaking customers.

Responsibilities

• Responsible for customer quality docking and feedback handling; record and track the process and respond timely; decompose FA plans and re-inspect returned chips.
• Lead investigation and analysis of customer complaints; work with PQE and design to identify root causes and implement CAPA.
• Translate customer quality requirements into internal production/testing/inspection links.
• Conduct regular customer follow-up visits; collect feedback and promote continuous improvement.
• Prepare materials and accompany customer quality audits; track non-conformity rectification to pass audits.
• Receive, register, analyze and handle customer returned products; coordinate failure analysis and improvements to avoid recurrence.
• Perform other ad-hoc tasks as assigned.

Skills

CQE

8D

5Why

Root cause analysis

Education

Bachelor's in Electronic Engineering

Tools

ISO9001

Job description

Responsibilities:

• Responsible for customer quality docking, receive customer quality feedback on silicon photonics chips, record and track the whole process of problem handling, and respond to customer demands in a timely manner; familiar with FA methods and chip testing, able to decompose FA plans and complete re-inspection of customer returned chips.
• Lead the investigation and analysis of customer complaints, work with PQE, design and other departments to identify root causes, formulate CAPA measures, verify rectification effects and submit customer rectification reports.
• Identify and transmit customer quality requirements, convert them into internal company requirements for production, testing, visual inspection and other links to ensure products meet customer needs.
• Regularly conduct customer quality follow-up visits, collect feedback, summarize data, analyze pain points, and promote continuous improvement of product and service quality.
• Cooperate with customer quality audits, prepare materials, accompany audits, track rectification of non-conformities to ensure audit pass.
• Be responsible for the reception, registration, analysis and handling of customer returned products, coordinate failure analysis, formulate improvement measures to avoid recurrence of similar problems.
• Any other ad-hoc tasks as assigned.

Requirements:

• Minimum Bachelor’s Degree in Electronic Engineering or related majors
• Minimum 3 years of CQE work experience in semiconductor or silicon photonics chip industry.
• Familiar with silicon photonics chip performance, production process and quality standards, silicon photonics testing background is preferred; strong customer communication, problem analysis and rapid response capabilities.
• Master customer complaint handling process and quality tools such as 8D and 5Why, able to independently lead closed-loop handling of customer quality issues.
• Good service awareness and pressure resistance, able to properly handle complaints and maintain customer relationships.
• Familiar with ISO9001 system
• Able to communicate proficiently in English and Mandarin so as to independently liaise with overseas customers that are Mandarin speaking