Customer Quality Engineer

SILITH TECHNOLOGY PTE. LTD.; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

SILITH TECHNOLOGY PTE. LTD. in Singapore seeks a Customer Quality Engineer to manage customer feedback on silicon photonics chips, decompose FA plans, and ensure timely responses.

You will lead root cause investigations with PQE and other departments to formulate CAPA measures and verify improvements. Responsibilities include translating customer requirements into internal production and testing standards, performing regular follow-ups, and supporting audits while maintaining strong customer

Formación

• Bachelor's degree in Electronic Engineering or related field.
• Minimum 3 years of CQE work experience in semiconductor or silicon photonics chip industry.
• Familiar with silicon photonics chip performance, production process and quality standards.
• Master customer complaint handling processes and quality tools (8D, 5Why).
• Good service awareness and ability to manage customer relationships.

Responsabilidades

• Responsible for customer quality docking and feedback handling for silicon photonics chips.
• Lead investigation and analysis of customer complaints with PQE and design to identify root causes and CAPA.
• Ensure customer requirements are translated into internal production and testing requirements.
• Conduct regular customer quality follow-up visits and drive continuous improvement.
• Coordinate audits and track rectifications of non-conformities to ensure audit pass.

Conocimientos

CQE

8D Process

CAPA

ISO9001

English & Mandarin

Customer communication

Educación

Bachelor's in Electronic Eng

Descripción del empleo

Responsibilities:

• Responsible for customer quality docking, receive customer quality feedback on silicon photonics chips, record and track the whole process of problem handling, and respond to customer demands in a timely manner; familiar with FA methods and chip testing, able to decompose FA plans and complete re-inspection of customer returned chips.
• Lead the investigation and analysis of customer complaints, work with PQE, design and other departments to identify root causes, formulate CAPA measures, verify rectification effects and submit customer rectification reports.
• Identify and transmit customer quality requirements, convert them into internal company requirements for production, testing, visual inspection and other links to ensure products meet customer needs.
• Regularly conduct customer quality follow-up visits, collect feedback, summarize data, analyze pain points, and promote continuous improvement of product and service quality.
• Cooperate with customer quality audits, prepare materials, accompany audits, track rectification of non-conformities to ensure audit pass.
• Be responsible for the reception, registration, analysis and handling of customer returned products, coordinate failure analysis, formulate improvement measures to avoid recurrence of similar problems.
• Any other ad-hoc tasks as assigned.

Requirements:

• Minimum Bachelor’s Degree in Electronic Engineering or related majors
• Minimum 3 years of CQE work experience in semiconductor or silicon photonics chip industry.
• Familiar with silicon photonics chip performance, production process and quality standards, silicon photonics testing background is preferred; strong customer communication, problem analysis and rapid response capabilities.
• Master customer complaint handling process and quality tools such as 8D and 5Why, able to independently lead closed-loop handling of customer quality issues.
• Good service awareness and pressure resistance, able to properly handle complaints and maintain customer relationships.
• Familiar with ISO9001 system
• Able to communicate proficiently in English and Mandarin so as to independently liaise with overseas customers that are Mandarin speaking