Senior Engineer, Customer Quality

POET Technologies Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

POET Technologies Inc. in Singapore seeks a Senior Engineer, Customer Quality to drive customer quality performance and ensure products meet industry requirements. You will work with customers and cross-functional teams on containment, RCA, and corrective actions to reduce defects and strengthen satisfaction.

The role covers NPI support, reviewing specifications, FMEA, control plans, inspection criteria, and reliability results, with a focus on continuous improvement and risk mitigation.

Qualifications

• Bachelor’s degree in Engineering; Master’s degree preferred.
• 5–8 years in customer quality or manufacturing quality.
• Strong knowledge of ISO 9001, IATF 16949 or AS9100.
• Experience with 8D, CAPA, RCCA, FMEA, control plans, and data analysis.

Responsibilities

• Implement and maintain customer quality requirements and standards.
• Monitor customer quality performance using KPIs and recommend improvements.
• Manage customer quality issues via containment, 8D/CAPA, and effectiveness verification.
• Assist investigations and follow up on corrective actions.
• Provide QE support for NPI, qualification, and reliability results.
• Collaborate with Engineering, Manufacturing, Supplier Quality, Sales, and customers to resolve issues.

Skills

Quality engineering

Root cause analysis

FMEA

CAPA

8D problem solving

Statistical process control

Cross-functional collaboration

Customer interaction

Education

Bachelor’s degree in Engineering

Master’s degree preferred

Tools

ISO 9001

IATF 16949

AS9100

SPC tools

Job description

The Senior Engineer, Customer Quality is responsible for managing customer quality performance and ensuring products meet company, customer, and applicable industry requirements. The role covers customer quality issues, root cause analysis, corrective actions, NPI support, and continuous quality improvement, while working closely with customers and cross-functional teams to reduce defects, manage quality risks, and improve customer satisfaction.

Responsibilities

• Implement and maintain customer quality requirements and standards in accordance with company, customer, and applicable industry requirements.
• Monitor customer quality performance using KPIs such as customer PPM, defect rates, RMA/complaint trends, and corrective action effectiveness, and recommend improvement actions.
• Manage customer quality issues through containment, root cause analysis, 8D/CAPA, corrective actions, and effectiveness verification to ensure timely and sustainable resolution.
• Assist with customer quality investigations, evaluate product and process risks, document findings, and follow up on corrective actions.
• Provide quality engineering support for new product introduction and customer qualification, including review of specifications, FMEA, control plans, inspection criteria, and reliability/qualification results.
• Work closely with Engineering, Manufacturing, Supplier Quality, Sales, and customers to resolve quality issues, communicate requirements, assess risks, and implement corrective actions.
• Identify opportunities to improve product and process quality, and participate in initiatives to reduce defects, customer complaints, recurring issues, and overall customer quality risks.

Requirements

• Bachelor’s degree in Engineering (Electrical, Electronics, Mechanical, Manufacturing, or related technical field); Master’s degree is preferred.
• Minimum 5-8 years of experience in customer quality, quality engineering, or manufacturing quality, preferably in semiconductor, optoelectronics, RF, high-speed interconnect, or electronics industries.
• Strong understanding of Quality Management Systems and quality standards such as ISO 9001, IATF 16949, or AS9100.
• Experience in customer quality management, failure analysis, FMEA, control plans, and corrective actions, with proficiency in 8D, CAPA, root cause analysis, and problem-solving methodologies.
• Good knowledge of statistical process control (SPC), quality tools, and data analysis, with strong communication and cross-functional collaboration skills; experience working directly with customers in China and/or internationally is preferred.