Quality Assurance Engineer (Customer)

UNITED MICROELECTRONICS CORPORATION (SINGAPORE BRANCH); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

UNITED MICROELECTRONICS CORPORATION (SINGAPORE BRANCH) is seeking a Customer Quality Engineer to resolve complaints, coordinate audits, and drive continuous improvements in product quality. The role collaborates with cross-functional teams to meet customer requirements and maintain satisfaction metrics.

The ideal candidate has a Bachelor's degree in electronics-related fields and practical knowledge of semiconductor processes, problem-solving methodologies, and project management.

Qualifications

• Requires a bachelor's degree in relevant engineering/ sciences fields.
• Understanding of semiconductor technology is preferred.
• Experience handling customer quality-related activities is advantageous.

Responsibilities

• Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution.
• Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.
• Manage customer requests and maintain relevant customer satisfaction metrics.
• Collaborate with cross-functional teams to resolve quality issues and drive product quality improvements.

Skills

Customer collaboration

Quality assurance

Problem solving

Project management

Communication

Presentation skills

Negotiation

Education

Bachelor's degree in Electronics Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Materials Science

Bachelor's degree in Chemistry

Bachelor's degree in Physics

Job description

Responsibilities

• Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution.


• Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.


• Manage customer requests and maintain relevant customer satisfaction metrics.


• Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements.
  

Requirements

• Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics.


• Basic understanding of semiconductor technology.


• >3 years’ relevant experience in module process/integration and/or quality field handling customer.


• Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage


• Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred


• Strong project management skills and ability to plan effectively.


• Excellent communication and negotiation skills; capable of effective collaboration with external partners and customers.


• Proficiency in presentation skills.