Customer Quality Engineer (semiconductor equipment)

VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD. is seeking a Quality Engineer to be the first point of contact for customers on quality issues.

You will ensure assembly products meet customer quality standards, drive root cause analysis, and implement best practices to prevent defects and improve process efficiency. The role involves coordinating with customers, in-house teams, and suppliers, leading 8D-based CAPA activities, and supporting continuous improvement initiatives to enhance

Qualifications

• Minimum 3 years in customer quality management in semiconductor equipment manufacturing.
• Lean Six Sigma knowledge; certification is a plus.
• Strong problem-solving and communication skills.

Responsibilities

• Communicate with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule meetings to review and close non-conformance.
• Chair Customer quality CAB meetings and drive CAPA using 8D.
• Review root cause using 5-Whys and fishbone diagrams.
• Define and implement outgoing inspection checklists.
• Compile weekly customer quality reports.
• Monitor and review FAI of parts to meet requirements.
• Support continuous improvement programs.

Job description

*Be Part of Our Success Story as We Expand and Evolve*

Purpose: To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasize defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.

Key Area of Responsibilities:

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma, Lean Six Sigma certified will be an advantage.
• Certified Quality Engineer will be an advantage.
• Good problem-solving skills.
• Proficient in Microsoft Excel functions.
• Good communication skills.