Customer Quality Engineer

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 44,000 - 52,000; Full time

Benefits offered by this job

Company transport

Job summary

Pasona Singapore Pte. Ltd. is seeking a Customer Quality Engineer to manage product quality from the customer perspective and to act as the primary technical interface between customers and internal teams.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable quality and engineering activities. You will collaborate across manufacturing, process engineering, QA/IPQA, and supply chain to drive timely

Qualifications

• Degree in Engineering, Science, Quality Management or equivalent.
• 2 years of QA, Data Analyst, or similar experience preferred.

Responsibilities

• Serve as the main contact for customer quality issues and communicate status clearly.
• Lead root cause analysis and coordinate corrective actions across teams.
• Monitor quality KPIs and prepare regular reports for customers and management.
• Coordinate with Manufacturing, Process Engineering, QA/IPQA, and Supply Chain.
• Support customer audits and ensure compliance with quality requirements.

Skills

Data analysis

Trend monitoring

Yield & variation

Time pressure handling

Education

Engineering/Science/Quality

Job description

• Location: West (Company transport provided)
• Working hours: 8.30am - 5.30pm
• Salary: up to $4,300 (Depending on experiences)

Job Description

Managing product quality and driving corrective actions as customer interface.

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

1. Customer Quality Interface

• Serve as the main point of contact for customer quality issues
• Communicate investigation status, root cause, and corrective actions clearly to customers
• Support customer meetings, reviews, and audits related to quality topics
• Lead customer complaints, RTV, and quality claims
• Drive structured problem-solving activities
• Ensure timely containment, corrective, and preventive actions

3. Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams
• Validate effectiveness of corrective actions
• Prevent recurrence through system or process improvement

4. Quality Monitoring & Reporting

Monitor customer quality KPIs such as:

• Defect trends
• Prepare regular quality reports and dashboards for customers and management

5. Cross-Functional Coordination

Work closely with:

• Manufacturing
• Process Engineering
• QA / IPQA
• Supply Chain

Drive alignment between customer expectations and internal execution

6. Audit & Compliance Support

• Support customer audits and quality system reviews
• Ensure compliance with customer-specific quality requirements and standards
• Follow up on audit findings and closure actions

Job Requirement

• Degree in Engineering, Science, Quality Management or equivalent
• 2 years experience above in a QA role, Data Analyst or similar function is preferred

Skills (Good to have):

• Data analysis and trend monitoring
• Understanding of yield and process variation
• Ability to manage urgent issue under time pressure