Customer Quality Engineer

VDL ETG Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VDL ETG Singapore seeks a qualified professional to act as the 1st point of contact for customers on quality issues, ensuring assembled products meet customer standards and driving root cause analysis to enable defect prevention and process efficiency improvements. You will interact with customers, in-house teams and suppliers to resolve issues and lead CAPA activities.

The role requires 3+ years in customer quality management in semiconductor equipment manufacturing or similar, with Lean Six

Qualifications

• 3+ years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Lean Six Sigma knowledge beneficial.
• Certified Quality Engineer beneficial.
• Good problem-solving skills.
• Proficient in Microsoft Excel.
• Good communication skills.

Responsibilities

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes and corrective/preventive actions based on 8D methodology.
• Review to ensure root cause is based on 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Skills

Quality management

Root cause analysis

Lean Six Sigma

Communication skills

Problem-solving

Education

Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical

Tools

Microsoft Excel

Job description

To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasise defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.

Key Area of Responsibilities:

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasise defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.

Key Area of Responsibilities:

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Requirements

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma, Lean Six Sigma certified will be an advantage
• Certified Quality Engineer will be an advantage
• Good problem-solving skills
• Proficient in Microsoft Excel functions
• Good communication skills