Customer Quality Engineer

VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD. is seeking a Customer Quality Engineer to act as the first point of contact for quality issues.

You will drive root-cause analysis, develop and implement best practices to prevent defects, and work to improve process efficiency in a team setting. You will review quality issues with customers, internal teams, and suppliers, lead CAB meetings using 8D methodologies, and ensure shipments meet all customer requirements through robust inspection,

Qualifications

• Diploma or degree in mechanical, mechatronics, electrical, precision, or a related discipline.
• Minimum 3 years in customer quality management in semiconductor equipment.
• Lean Six Sigma knowledge; certification is a plus.
• Strong problem-solving and Excel skills; good communication.

Responsibilities

• Communicate and review quality issues with Customers, in-house teams, and suppliers.
• Schedule and close non-conformance meetings with Customers.
• Chair and drive CAB meetings to derive root causes and CAPAs using 8D.
• Ensure root-cause analysis using 5-Why and fishbone diagrams.
• Define outgoing inspection checklist to meet customer requirements.
• Compile weekly customer quality reports measuring quality KPIs.
• Monitor FAI of internal and external parts to ensure first article meets requirements.
• Support company continuous improvement initiatives.

Skills

Quality management

Root cause analysis

Communication skills

Excel proficiency

Problem-solving

Education

Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical

Tools

Lean Six Sigma

5-Why & Fishbone diagrams

Job description

To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasize defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.

Key Area of Responsibilities:

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma, Lean Six Sigma certified will be an advantage.
• Certified Quality Engineer will be an advantage.
• Good problem-solving skills.
• Proficient in Microsoft Excel functions.
• Good communication skills.