Customer Operations Manager (Maternity Cover, 6-8 months)

Rolls-Royce; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aerospace company is seeking a Customer Operations Manager for 6-8 months maternity cover in Singapore. The role focuses on ensuring fleet availability and managing service delivery to customers. Qualified candidates should have a degree or equivalent experience, extensive customer interaction, and the ability to operate in a global environment. The position offers competitive salary and benefits.

Benefits

Competitive salary

Bonus

Employee support assistance

Employee discounts

Qualifications

• Qualified to at least degree level or equivalent industry experience.
• A good understanding of Rolls-Royce products and services.
• Extensive experience of working directly with customers and delivering to their expectations.
• Experience of operating in a complex global environment and managing multi-national teams.
• A very good understanding of services contracted with civil aerospace customers.

Responsibilities

• Define & deliver critical customer delivery plans.
• Recruit and manage Airline Services Teams (ASTs).
• Support Customer Account business meetings.
• Lead the EIS process for operational readiness.
• Manage Customer complaints and Satisfaction metrics.

Skills

Understanding of Rolls-Royce products and services

Customer service experience

Managing multi-national teams

Education

Degree level or equivalent industry experience

Job description

Customer Operations Manager (Maternity Cover, 6-8 months)

Join to apply for the Customer Operations Manager (Maternity Cover, 6-8 months) role at Rolls‑Royce

Location: Seletar, Singapore

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.

We have an exciting opportunity for a Customer Operations Manager to join our team in Singapore on a 6‑8 month maternity cover contract.

Accountable for in‑region delivery of Services including fleet availability, flawless entry into service and resolution of complex customer issues. Operating in a shared‑service model, the Customer Operations Manager will integrate Service Line and Engine Team deliverables to satisfy our customer commitments.

Reporting to the VP Customer Operations, tasks will be prioritised in order of safety, contract commitment, availability assurance and finally, segmentation principles. The Customer Operations Manager will lead regional Customer Operations Officers and ASTs to ensure that all Services processes are being performed to specification for the Trent 1000 fleet and customers. The role will be customer facing but not primarily customer aligned.

Key Accountabilities

• Trent 1000 – Define & deliver critical customer delivery plans in accordance with Service Line & Engine Team policies, including accountabilities for service line needs specific to a region. This includes the integration and execution of fleet campaign roll‑programmes, prioritisation via VOC and local knowledge, managing reactive concerns and working directly with customers as required.
• Recruitment, development and task management of Airline Services Teams (ASTs) and, where appropriate, facilities – in‑region.
• Support Customer Account business meetings with appropriate and standardised operational content. Cadence in line with segmentation principles.
• Lead the EIS process for new OE and transitioned fleets to provide seamless operational readiness for customers.
• Definition, prioritisation and sentencing/allocation of Services‑related Customer complaints, SDFs and Customer Satisfaction metrics.

Qualifications

• Qualified to at least degree level or equivalent industry experience.
• A good understanding of Rolls‑Royce products and services.
• Extensive experience of working directly with customers and delivering to their expectations.
• Experience of operating in a complex global environment and managing multi‑national teams.
• A very good understanding of the services we have contracted with our civil aerospace customer base.

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives, and the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

Rolls‑Royce follows a merit‑based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls‑Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls‑Royce. Please refer to the Career section on the Rolls‑Royce website to verify employment offers or vacancies. Rolls‑Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls‑Royce. Rolls‑Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls‑Royce without authorisation.