Customer Fulfilment Representative

Cariflex Pte. Ltd.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Job summary

Cariflex Pte. Ltd. in Singapore is seeking a logistics professional to manage import/export documentation, SAP-based order processing, and shipping coordination.

You will support customers with availability, schedules and pricing, create and verify SAP orders, deliveries, invoices, and ensure compliance with LC shipments and tax accuracy. The role emphasizes meticulous document control, continuous improvement, and collaboration with finance and other departments to keep stock accurate and

Qualifications

• Minimum GCE O level and above.
• 3–4 years of experience in preparing full export shipping documents.
• 1–2 years of experience in handling LC shipments.
• Proficient in SAP SD module and Microsoft Excel.
• Meticulous, proactive with a positive attitude.

Responsibilities

• Carry out import and export activities including shipping documentations, logistics coordination and arrangement.
• Perform order processing and analysis in accordance with company’s internal rules on shipment planning and inventory control.
• Support customers in terms of providing information related to products availability, shipment schedule, price and other sales processing information.
• Create sales orders, outbound delivery, shipment and invoices in SAP. Check and ensure there are no tax errors and other sales orders errors such as incorrect price, products, etc.
• Receive and register customer complaints and forward them to the relevant departments.
• Ensure SAP is up to date with the latest order information such as shipping, arrival dates, etc., which can be monitored through reports generated by SAP.
• Timely process and check the department expenses related to logistics service providers such as couriers, dispatchers, terminals, transport companies, etc.
• Provide necessary logistical support such as receipt of material and service notes, entry of SAP stock and submission of invoices to the finance department.
• Participate in continuous improvement programs and identify potential improvement in processes and activities.
• Ensure proper documentation of work processes.

Skills

Order processing

Logistics coordination

Export documentation

SAP order processing

Inventory control

Customer support

Education

GCE O Level or higher

Tools

SAP SD

Microsoft Excel

Job description

• Carry out import and export activities which include but not limited to preparation and issuance of shipping documentations, logistics coordination and arrangement as well as carry out necessary follow-up.
• Perform order processing and analysis in accordance with company’s internal rules on shipment planning and inventory control.
• Support customers in terms of providing information related to products availability, shipment schedule, price and other sales processing information.
• Create sales orders, outbound delivery, shipment and invoices in SAP. Check and ensure there are no tax errors and other sales orders errors such as incorrect price, products, etc.
• Receive and register customer complaints and forward them to the relevant departments.
• Ensure SAP is up to date with the latest order information such as shipping, arrival dates, etc., which can be monitored through reports generated by SAP.
• Timely process and check the department expenses related to logistics service providers such as couriers, dispatchers, terminals, transport companies, etc.
• Provide necessary logistical support such as receipt of material and service notes, entry of SAP stock and submission of invoices to the finance department.
• Participate in continuous improvement programs and identify potential improvement in processes and activities.
• Ensure proper documentation of work processes.

Requirements

• Minimum GCE ‘O’ level and above.
• Minimum 3 to 4 years of experience in preparing full set of export shipping documents.

• Minimum 1 to 2 years of experience in handling LC shipments.

• Proficient in SAP (SD module) and Microsoft Excel

• Meticulous and responsible, take initiative and has positive attitude.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus