Customer Fulfilment Representative

Cariflex; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Job summary

Cariflex in Singapore is seeking a logistics coordinator to handle import/export activities, documentation, and coordination with suppliers and customers. You will create sales orders, outbound deliveries, shipments, and invoices in SAP, ensuring accuracy in pricing and product details.

The role requires 3–4 years of experience in export shipping documents, 1–2 years with LC shipments, proficiency in SAP SD and Excel, and a meticulous, proactive attitude.

Qualifications

• Minimum GCE O level or above.
• 3–4 years of experience in preparing full set of export shipping documents.
• 1–2 years of experience handling LC shipments.
• Proficient in SAP SD and Microsoft Excel.
• Meticulous, responsible, initiative and positive attitude.

Responsibilities

• Carry out import and export activities including preparation and issuance of shipping documents and coordination.
• Perform order processing and analysis per internal shipment planning and inventory rules.
• Support customers with product availability, shipment schedules and sales information.
• Create sales orders, outbound deliveries, shipments and invoices in SAP; verify pricing and accuracy.
• Receive and register customer complaints and forward to relevant departments.
• Keep SAP up to date with shipping/arrival dates via SAP reports.
• Process department expenses related to logistics providers (couriers, dispatchers, terminals, transport firms).
• Provide logistical support such as receipt of material, stock in SAP, and submitting invoices to finance.
• Participate in continuous improvement and document work processes.

Skills

Attention to detail

Initiative

Positive attitude

Education

GCE O Level

Tools

SAP SD module

Microsoft Excel

Job description

• Carry out import and export activities which include but not limited to preparation and issuance of shipping documentations, logistics coordination and arrangement as well as carry out necessary follow-up.

• Perform order processing and analysis in accordance with company’s internal rules on shipment planning and inventory control.

• Support customers in terms of providing information related to products availability, shipment schedule, price and other sales processing information.

• Create sales orders, outbound delivery, shipment and invoices in SAP. Check and ensure there are no tax errors and other sales orders errors such as incorrect price, products, etc.

• Receive and register customer complaints and forward them to the relevant departments.

• Ensure SAP is up to date with the latest order information such as shipping, arrival dates, etc., which can be monitored through reports generated by SAP.

• Timely process and check the department expenses related to logistics service providers such as couriers, dispatchers, terminals, transport companies, etc.

• Provide necessary logistical support such as receipt of material and service notes, entry of SAP stock and submission of invoices to the finance department.

• Participate in continuous improvement programs and identify potential improvement in processes and activities.

• Ensure proper documentation of work processes.

• Minimum GCE ‘O’ level and above.

• Minimum 3 to 4 years of experience in preparing full set of export shipping documents.

• Minimum 1 to 2 years of experience in handling LC shipments.

• Proficient in SAP (SD module) and Microsoft Excel

• Meticulous and responsible, take initiative and has positive attitude.

• Private Health Insurance

• Training & Development

• Performance Bonus