Customer Fulfillment Representative

CARIFLEX PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

CARIFLEX PTE. LTD. in Singapore is seeking an experienced Logistics Coordinator to manage import/export activities, prepare shipping documentation, coordinate shipments and follow up on orders.

You will process orders, coordinate SAP-based sales documents, support customers on availability, schedules and pricing, handle LC shipments, monitor costs, and contribute to continuous improvement of logistics processes.

Qualifications

• 3–5 years of experience in preparing full export shipping documents.
• 1–2 years of experience handling LC shipments.
• Proficient in SAP SD and Microsoft Excel.
• Meticulous, responsible, proactive with a positive attitude.

Responsibilities

• Carry out import/export activities including preparation and issuance of shipping documents, logistics coordination and follow-up.
• Perform order processing and analysis per company rules on shipments and inventory control.
• Support customers with information on product availability, shipment schedules, and pricing.
• Create sales orders, outbound delivery, shipment and invoices in SAP; check tax and pricing accuracy.
• Receive and register customer complaints and forward to relevant departments.
• Ensure SAP is up to date with latest order information using SAP reports.
• Process department expenses related to logistics providers (couriers, terminals, transport).
• Provide logistical support such as receipt of materials, SAP stock entry, and invoice submission to finance.
• Participate in continuous improvement programs and identify process improvements.
• Ensure proper documentation of work processes.

Skills

Logistics coordination

Attention to detail

Proactive

Tools

SAP SD

Microsoft Excel

Job description

Job Description:

• Carry out import and export activities which include but not limited to preparation and issuance of shipping documentations, logistics coordination and arrangement as well as carry out necessary follow-up.
• Perform order processing and analysis in accordance with company’s internal rules on shipment planning and inventory control.

• Support customers in terms of providing information related to products availability, shipment schedule, price and other sales processing information.
• Create sales orders, outbound delivery, shipment and invoices in SAP. Check and ensure there are no tax errors and other sales orders errors such as incorrect price, products, etc.
• Receive and register customer complaints and forward them to the relevant departments.
• Ensure SAP is up to date with the latest order information such as shipping, arrival dates, etc., which can be monitored through reports generated by SAP.
• Timely process and check the department expenses related to logistics service providers such as couriers, dispatchers, terminals, transport companies, etc.
• Provide necessary logistical support such as receipt of material and service notes, entry of SAP stock and submission of invoices to the finance department.
• Participate in continuous improvement programs and identify potential improvement in processes and activities.
• Ensure proper documentation of work processes.

Job Requirements:

• Minimum 3 to 5 years of experience in preparing full set of export shipping documents.
• Minimum 1 to 2 years of experience in handling LC shipments.
• Proficient in SAP (SD module) and Microsoft Excel
• Meticulous and responsible, take initiative and has positive attitude.