Customer Experience Trainee — Fast-Paced Coffee Shop

LUCKIN COFFEE (SGP) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading coffee company in Singapore is seeking customer service team members to provide exceptional service and maintain a pleasant store environment. No prior experience is necessary, as training will be provided. Candidates should be committed for the long-term, able to work flexible hours including early mornings and weekends, and thrive in a fast-paced setting. Benefits include a 5-day work week, medical benefits, and career progression opportunities.

Benefits

5-day work week

Overseas training opportunities

Annual leave

Medical benefits

Retail incentives

Partner discounts

Career progression pathways

Qualifications

• No previous experience required. Training will be provided.
• Can commit for the long-term.
• Available to work flexible hours including early mornings, evenings, weekends, nights, and public holidays.
• Able to work in a fast-paced working environment.

Responsibilities

• Acts with integrity, honesty, and knowledge to promote company culture.
• Anticipates customer and store needs by evaluating environment and customer cues.
• Communicates information to manager to respond to needs during each shift.
• Contributes to positive team environment by recognizing alarms in partner morale.
• Delivers legendary customer service with a customer-first attitude.
• Follows operational SOP to ensure partner safety.
• Maintains regular and punctual attendance.

Job description

A leading coffee company in Singapore is seeking customer service team members to provide exceptional service and maintain a pleasant store environment. No prior experience is necessary, as training will be provided. Candidates should be committed for the long-term, able to work flexible hours including early mornings and weekends, and thrive in a fast-paced setting. Benefits include a 5-day work week, medical benefits, and career progression opportunities.