Customer Experience Specialist

TDCX, Inc.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Social security coverage

World-class workspaces

Learning and development

Mentoring programs

Flexible working arrangements

Public transport access

Job summary

TDCX, Inc. is hiring for a customer support role focused on delivering excellent experiences across channels in Singapore. The role emphasizes identifying needs, researching issues, and driving first-contact resolution while collaborating with internal teams to uphold quality standards.

You will engage with customers, learn new tools, and contribute to a culture of continuous improvement, supported by strong learning and development plans and a flexible work approach.

Qualifications

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field; fresh graduates encouraged to apply.
• Must be strong in time management, multitasking, and meeting expectations.
• Ability to tailor responses using information provided by customers.
• Excellent verbal and written communication in English and the supporting market language.
• Comfortable with computers and multiple systems, with ability to learn new tools.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide feedback to improve tools, resources, and processes.
• Deliver services to ensure the highest customer satisfaction with proper procedures.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties within scope to support Quality Management at TDCX.

Skills

Time management

Multitasking

Clear communication

Active listening

Empathy

English proficiency

Education

Diploma or higher (any field)

Bachelor's Degree (preferred)

Job description

TDCX, Inc. is hiring for a customer support role focused on delivering excellent experiences across channels in Singapore. The role emphasizes identifying needs, researching issues, and driving first-contact resolution while collaborating with internal teams to uphold quality standards.

You will engage with customers, learn new tools, and contribute to a culture of continuous improvement, supported by strong learning and development plans and a flexible work approach.