Guest Experience Front Desk Specialist

SMARTWORKS SPACE PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

SMARTWORKS SPACE PTE. LTD. is seeking a friendly Front Desk Executive to be the first contact for clients and guests. You will manage reception, greet visitors, handle inquiries, and coordinate with security and facilities to maintain a smooth front desk operation.

The role requires excellent communication, strong customer service, and the ability to multitask in a fast-paced corporate environment. Mandarin proficiency is a plus, and you will work as part of a collaborative team in Singapore.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Pleasant, confident and professional personality.
• Good organisational and multitasking abilities.
• Strong attention to detail.
• Ability to remain calm and professional under pressure.
• Proactive approach with ownership.
• Good computer skills and familiarity with Microsoft Office.
• Ability to work independently as well as part of a team.
• Mandarin proficiency is an advantage.

Responsibilities

• Welcome and greet clients, visitors, and guests in a warm and professional manner.
• Manage visitors and access passes.
• Handle correspondence professionally.
• Assist clients and visitors with general enquiries and requests.
• Maintain a clean, organised, and welcoming reception area.
• Coordinate with security and building management when required.
• Provide excellent customer service and ensure a positive client experience.
• Assist clients with day-to-day requests and coordinate with relevant internal teams for resolution.
• Support clients with meeting room bookings, amenities, deliveries, and other concierge requests.
• Receive and manage courier and mail deliveries and ensure timely distribution.
• Assist with meeting room and common area coordination.
• Monitor office supplies and pantry requirements and inform the relevant team when replenishment is needed.
• Support centre events, client activities, and other operational initiatives.
• Coordinate with housekeeping, facilities, IT, security, and other support teams to ensure smooth operations.
• Escalate client concerns or operational issues to the appropriate manager promptly.

Skills

Communication

Customer service

Interpersonal skills

Organisational skills

Attention to detail

Under pressure

Ownership

Microsoft Office

Team player

Mandarin advantage

Tools

Microsoft Office

Job description

SMARTWORKS SPACE PTE. LTD. is seeking a friendly Front Desk Executive to be the first contact for clients and guests. You will manage reception, greet visitors, handle inquiries, and coordinate with security and facilities to maintain a smooth front desk operation.

The role requires excellent communication, strong customer service, and the ability to multitask in a fast-paced corporate environment. Mandarin proficiency is a plus, and you will work as part of a collaborative team in Singapore.