Customer Experience Specialist — Multichannel Support & Solutions

TDCX; Singapore; Presencial; SGD 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Comprehensive medical, insurance, and社

World-class workspaces

Learning & development programs

Flexible working arrangements

Coaching and mentoring

Descripción de la vacante

TDCX, a Singapore-headquartered global BPO company, is seeking a Quality Manager to deliver exceptional customer experiences across various industries. The role emphasizes resolving issues on first contact, collaborating with service partners and internal teams, and driving continuous improvement through feedback and process enhancements.

Candidates with a Diploma or higher and strong English communication skills are encouraged.

Formación

• Excellent verbal and written communication in English and local market language.
• Diploma or higher degree required with relevant experience.
• Fresh graduates are welcome to apply.
• Strong time management and ability to multitask in a fast-paced environment.

Responsabilidades

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Offer feedback to improve tools, resources, and guidelines.
• Build sustainable relationships and go the extra mile for customers.
• Support continual improvement of the Quality Management System.

Conocimientos

Strong communication

Time management

Multitasking

Customer service orientation

Educación

Diploma or higher degree

Descripción del empleo

TDCX, a Singapore-headquartered global BPO company, is seeking a Quality Manager to deliver exceptional customer experiences across various industries. The role emphasizes resolving issues on first contact, collaborating with service partners and internal teams, and driving continuous improvement through feedback and process enhancements.

Candidates with a Diploma or higher and strong English communication skills are encouraged.