Customer Experience Specialist — Growth & Support

TDCX Group; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Flexible hours

Public transport access

Global awards

Job summary

TDCX Group is seeking proactive Customer Service Representatives in Singapore to provide exceptional support across multiple channels. You will engage with customers, identify needs, and drive solutions while upholding high service standards.

Ideal candidates have a diploma or degree, strong communication, and time-management skills. Flexible working arrangements and a supportive learning environment are offered by a global leader in BPO solutions.

Qualifications

• Must have strong communication skills in English and local market language(s).
• Ability to quickly research and tailor responses to customer needs.
• Excellent listening and empathy when dealing with customers.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide feedback on tools and procedures to improve customer experience.
• Deliver high-quality service to maintain customer satisfaction and loyalty.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties as assigned to support Quality Management at TDCX.

Skills

Communication skills

English proficiency

Time management

Education

Diploma or Degree

Job description

TDCX Group is seeking proactive Customer Service Representatives in Singapore to provide exceptional support across multiple channels. You will engage with customers, identify needs, and drive solutions while upholding high service standards.

Ideal candidates have a diploma or degree, strong communication, and time-management skills. Flexible working arrangements and a supportive learning environment are offered by a global leader in BPO solutions.