Customer Experience Specialist — Growth & Impact

TDCX Group; Singapore; On-site; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical insurance

World-class workspaces

Learning and development plans

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX Singapore is seeking a dedicated professional for a Customer Support/Quality Management role. You will deliver excellent support across channels, identify customer needs, and ensure quick resolutions while maintaining high service standards.

The role emphasizes clear communication, empathy, and effective collaboration with internal teams, with ample learning and development opportunities in a global BPO setting.

Qualifications

• Diploma or higher in any field is acceptable.
• At least 2 years of related experience preferred; fresh graduates encouraged to apply.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication in English; good listening and empathy.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide constructive feedback on tools, resources, procedures and guidelines to improve workflows.
• Deliver high-quality service to ensure maximum customer satisfaction and build lasting relationships.
• Carry out any other duties to support the Quality Management System.

Skills

Strong communicator

Effective listening

Empathy

Phone etiquette

Time management

Multi-tasking

English proficiency

Education

Bachelor’s degree or higher

Job description

TDCX Singapore is seeking a dedicated professional for a Customer Support/Quality Management role. You will deliver excellent support across channels, identify customer needs, and ensure quick resolutions while maintaining high service standards.

The role emphasizes clear communication, empathy, and effective collaboration with internal teams, with ample learning and development opportunities in a global BPO setting.