Customer Service Lead — Flexible Growth Path

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical and insurance

World-class workspaces

Learning and development plans

Flexible working arrangements

Job summary

TDCX Group is a Singapore-based global BPO leader focused on delivering customer experience solutions across digital channels. The role requires assisting customers with clear, effective responses, identifying needs, and ensuring resolutions that meet service standards.

We welcome candidates with varied educational backgrounds and a willingness to learn. The role offers growth opportunities, strong learning programs, and a supportive environment with excellent collaboration across teams.

Qualifications

• Must have solid time management and multi-tasking abilities.
• Excellent verbal and written communication in English.
• Strong listening and customer empathy.

Responsibilities

• Provide excellent support experience to customers across channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and follow-up to close cases.
• Offer feedback to improve tools, procedures and guidelines.
• Build sustainable relationships and go the extra mile.

Skills

Time management

Multi-tasking

Strong communicator

Excellent English

Education

Diploma/Advanced/Higher/Graduate Diploma/Bachelor/Master in any field

Job description

TDCX Group is a Singapore-based global BPO leader focused on delivering customer experience solutions across digital channels. The role requires assisting customers with clear, effective responses, identifying needs, and ensuring resolutions that meet service standards.

We welcome candidates with varied educational backgrounds and a willingness to learn. The role offers growth opportunities, strong learning programs, and a supportive environment with excellent collaboration across teams.