Customer Experience Specialist — Flexible & Impactful

TDCX Group; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Engaging activities

Flexible working arrangements

Job summary

A leading global BPO company in Singapore is seeking a dedicated customer support professional to provide exceptional service across multiple channels. Candidates should possess at least a Diploma and preferably 2 years of relevant experience, although fresh graduates are encouraged to apply. Strong communication skills, time management, and the ability to multitask are essential. The role offers competitive remuneration, great perks, and a positive work culture. Work is flexible and supportive of career growth.

Qualifications

• Must have a Diploma, Bachelor's, or higher degree.
• Preferably 2 years of experience but fresh graduates are welcome.
• Strong communication skills and good phone etiquette required.

Responsibilities

• Provide excellent customer support via all communication channels.
• Identify and clarify customer needs and issues.
• Ensure effective follow-up and case closure.
• Provide feedback to enhance workflow and experience.
• Deliver high customer satisfaction using correct procedures.
• Build relationships and offer additional support.

Skills

Time management

Effective communication

Customer empathy

Multi-tasking

Computer proficiency

Education

Diploma or higher in any field

Job description

A leading global BPO company in Singapore is seeking a dedicated customer support professional to provide exceptional service across multiple channels. Candidates should possess at least a Diploma and preferably 2 years of relevant experience, although fresh graduates are encouraged to apply. Strong communication skills, time management, and the ability to multitask are essential. The role offers competitive remuneration, great perks, and a positive work culture. Work is flexible and supportive of career growth.