Customer Experience Specialist

TDCX Group; Singapore; On-site; SGD 39,000 - 61,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Strong learning and development plans

Flexible working arrangements

Job summary

A leading global BPO company in Singapore seeks customer support representatives. In this role, you will provide excellent service and engage with customers to resolve issues effectively. Candidates with a diploma or higher and strong communication skills are encouraged to apply. This position offers growth opportunities in a collaborative environment. Comprehensive benefits and flexible working arrangements are also provided.

Qualifications

• Strong communicator with effective listening skills.
• Comfortable using multiple computer systems.
• Excellent English verbal and written skills.

Responsibilities

• Provide excellent support experience to customers.
• Identify customer's needs and provide strategic solutions.
• Ensure first contact resolution with effective follow-up.
• Deliver the best service to ensure high customer satisfaction.
• Engage customers by taking extra steps.

Skills

Time management skills

Strong communication

Multi-tasking

Customer empathy

Education

Diploma or higher in any field

Job description

A leading global BPO company in Singapore seeks customer support representatives. In this role, you will provide excellent service and engage with customers to resolve issues effectively. Candidates with a diploma or higher and strong communication skills are encouraged to apply. This position offers growth opportunities in a collaborative environment. Comprehensive benefits and flexible working arrangements are also provided.