Customer Experience Specialist - Growth, Flex & Impact

TDCX Group; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Coaching and mentoring

Engaging activities

Job summary

A leading global business process outsourcing company is seeking customer support professionals in Singapore. Candidates should hold at least a diploma and possess strong communication skills, effective time management, and a willingness to exceed expectations. The role involves providing an excellent support experience across various communication channels while ensuring customer satisfaction. Fresh graduates are encouraged to apply, as well as those with relevant working experience.

Qualifications

• Candidate must possess at least a Diploma or higher in any field.
• Preferable with 2 years of working experience in a related field.
• Strong communicator with effective listening and good phone etiquette.
• Comfortable with computers and ability to learn new systems.

Responsibilities

• Provide excellent support experience to customers through all channels.
• Identify customer needs and provide strategic solutions.
• Ensure effective follow-up with service partners.
• Deliver best services for highest customer satisfaction.

Skills

Time management skills

Effective communication

Empathy

Multi-tasking

Education

Diploma or higher

Job description

A leading global business process outsourcing company is seeking customer support professionals in Singapore. Candidates should hold at least a diploma and possess strong communication skills, effective time management, and a willingness to exceed expectations. The role involves providing an excellent support experience across various communication channels while ensuring customer satisfaction. Fresh graduates are encouraged to apply, as well as those with relevant working experience.