Customer Experience Specialist — Flexible, Growth-Oriented

TDCX Group; Singapore; On-site; SGD 33,480 - 50,220; Full time

Benefits offered by this job

Attractive remuneration and great perks

Comprehensive medical and insurance coverage

World-class workspaces

Strong learning and development plans

Flexible working arrangements

Job summary

A global BPO company in Singapore is looking for a Customer Support Specialist to provide exceptional service across communication channels. The ideal candidate will be a strong communicator with the ability to empathize with customers and must possess at least a Diploma. Experience in customer service is preferred, but fresh graduates are encouraged to apply. Join a company recognized for its innovative approach and excellent employee benefits.

Qualifications

• Candidates should have at least a Diploma or higher.
• 2 years of relevant experience preferred; fresh graduates are welcome.
• Excellent verbal and written English communication skills required.

Responsibilities

• Provide excellent support experience via various channels.
• Identify and research customer needs for effective solutions.
• Ensure first contact resolution and effective follow-up.

Skills

Strong time management skills

Effective communication

Ability to multi-task

Customer empathy

Good phone etiquette

Education

Diploma or Degree in any field

Job description

A global BPO company in Singapore is looking for a Customer Support Specialist to provide exceptional service across communication channels. The ideal candidate will be a strong communicator with the ability to empathize with customers and must possess at least a Diploma. Experience in customer service is preferred, but fresh graduates are encouraged to apply. Join a company recognized for its innovative approach and excellent employee benefits.