Customer Experience Specialist | Flexible Growth Opportunities

TDCX Group; Singapore; On-site; SGD 40,000 - 50,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Strong learning and development plans

Flexible working arrangements

Job summary

A global BPO company in Singapore is seeking a Customer Support Representative to provide top-notch support to clients. The ideal candidate will have a diploma and strong communication skills, with a preference for those with 2 years of experience in a similar role. Responsibilities include resolving customer issues and building sustainable relationships. This position offers attractive remuneration, comprehensive benefits, and flexible working conditions for personal and professional growth.

Qualifications

• Minimum 2 years working experience in a related field, or fresh graduates are welcome.
• Strong communication skills, both verbal and written in English.
• Comfort with computer systems and learning new software.

Responsibilities

• Provide excellent customer support across various communication channels.
• Identify customer needs and provide strategic solutions for issues.
• Ensure resolution and follow-up in line with service standards.

Skills

Time management

Effective communication

Empathy

Multi-tasking

Customer engagement

Education

Diploma or Bachelor's Degree in any field

Job description

A global BPO company in Singapore is seeking a Customer Support Representative to provide top-notch support to clients. The ideal candidate will have a diploma and strong communication skills, with a preference for those with 2 years of experience in a similar role. Responsibilities include resolving customer issues and building sustainable relationships. This position offers attractive remuneration, comprehensive benefits, and flexible working conditions for personal and professional growth.