Customer Experience Specialist - Elevate CX in the Philippines

TDCX; Singapore; On-site; SGD 33,480 - 55,800; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical insurance

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Job summary

A leading global BPO company in Singapore seeks a motivated customer support representative. You will provide excellent service to clients and ensure high customer satisfaction. Ideal candidates will possess a diploma or higher, with strong communication skills and the ability to manage multiple tasks. Flexible working arrangements and competitive remuneration are offered. Join a dynamic team at TDCX and help enhance customer experience across various industries.

Qualifications

• Strong verbal and written communication skills in English and supporting market language.
• 2 years of related working experience preferred, fresh graduates welcome.
• Comfortable with multiple computer systems.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Ensure first contact resolution and effective follow-up.
• Build sustainable relationships and engage customers.

Skills

Strong time management skills

Effective communication

Ability to multi-task

Customer-centric approach

Education

Diploma or higher in any field

Job description

A leading global BPO company in Singapore seeks a motivated customer support representative. You will provide excellent service to clients and ensure high customer satisfaction. Ideal candidates will possess a diploma or higher, with strong communication skills and the ability to manage multiple tasks. Flexible working arrangements and competitive remuneration are offered. Join a dynamic team at TDCX and help enhance customer experience across various industries.