Customer Experience Specialist - Call Centre

C&W SERVICES (S) PTE. LTD.; Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Cushman & Wakefield in Singapore is seeking a proactive administrator to handle incoming and outgoing calls, provide accurate information, and manage customer feedback. The role requires clear communication and strong multitasking in a fast-paced environment.

The position supports office operations with administrative tasks and a focus on service quality, contributing to a positive client experience and organizational efficiency.

Formación

• Preferably O' levels and above.
• Prior experience in Contact Centre environment will be an advantage.
• Ability to operate in a fast-paced environment.

Responsabilidades

• Professionally manage incoming and outgoing calls by providing accurate and consistent information.
• Ability to communicate clearly and manage customers' feedback.
• Organized and able to multi-task in fast paced environment.
• Maintain good service delivery.
• Perform administrative tasks assigned.
• Any other ad-hoc duties as assigned.

Conocimientos

Communication

Customer service

Phone etiquette

Educación

O-Level and above

Herramientas

MS Office

Descripción del empleo

Cushman & Wakefield in Singapore is seeking a proactive administrator to handle incoming and outgoing calls, provide accurate information, and manage customer feedback. The role requires clear communication and strong multitasking in a fast-paced environment.

The position supports office operations with administrative tasks and a focus on service quality, contributing to a positive client experience and organizational efficiency.