Customer Experience Specialist

5G-Starlink Pte.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

5G-Starlink Pte. in Singapore is seeking a Customer Experience Specialist to join our Singapore office. You will deliver excellent service across phone, email and live chat, handling customer and partner inquiries with professionalism.

The role emphasizes high-volume support, meeting KPI targets, contributing to business strategies, and improving self-service and processes. You will maintain confidentiality and support team leaders as needed.

Qualifications

• Experience in customer service or contact centre preferred.
• Excellent communication and problem-solving skills.
• Fluent in English; additional languages a plus.

Responsibilities

• deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, live chat).
• Professionally handle high volume of inquiries from clients and customers.
• Be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer service through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Maintain confidentiality of customer information at all times.

Job description

About the job Customer Experience Specialist

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English, we would love to hear from you!

In this Role, you'll get to:

You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, live chat).

Professionally handle high volume of inquiries from clients and customers.

You will be accountable for meeting individual (KPIs) and team goals.

Understand and deliver business strategies and improve customer service through the execution of self-service.

Continuously identify work process improvements.

Communicate to Team Leaders and (or) Manager.

Perform office-based administrative duties whenever required.

Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times.

Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.