Contact Centre Specialist — Customer Experience

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a diligent Customer Service Associate to handle inbound and outbound calls, respond to enquiries, and provide professional assistance to customers in Singapore. You will resolve issues, escalate complex cases when required, and ensure records in the system are accurate.

This role emphasizes timely follow-up on outstanding cases to meet customer service, quality, and performance KPIs, contributing to high customer satisfaction in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls and enquiries.
• Resolve customer issues and complaints, escalating complex cases when required.
• Process customer requests and update records accurately in the system.
• Follow up on outstanding cases to ensure timely resolution.

Job description

Recruit Express Pte Ltd is seeking a diligent Customer Service Associate to handle inbound and outbound calls, respond to enquiries, and provide professional assistance to customers in Singapore. You will resolve issues, escalate complex cases when required, and ensure records in the system are accurate.

This role emphasizes timely follow-up on outstanding cases to meet customer service, quality, and performance KPIs, contributing to high customer satisfaction in a fast-paced environment.