Contract Call Centre Specialist – Customer Care

Recruit Express Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service representative to handle inbound calls, provide accurate information, and assist customers with inquiries and service requests.

The role involves escalating complex cases, recording call details, and coordinating with internal teams to ensure timely follow-ups, along with general administrative duties to maintain high service standards.

Qualifications

• Minimum education as stated: GCE N/O Level / A Level or Diploma.
• Experience in customer service or call centre is advantageous.

Responsibilities

• Handle incoming calls and provide professional information over the phone.
• Address customer concerns, complaints and service requests.
• Escalate complex or urgent cases to the relevant departments.
• Record call details and update information in the system.
• Coordinate with internal teams to follow up on enquiries.
• Perform general administrative and data entry duties.
• Ensure service quality and compliance with procedures.

Skills

Customer service

Call center experience

Education

GCE N/O Level, A Level or Diploma

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service representative to handle inbound calls, provide accurate information, and assist customers with inquiries and service requests.

The role involves escalating complex cases, recording call details, and coordinating with internal teams to ensure timely follow-ups, along with general administrative duties to maintain high service standards.